Shipping & Returns

Shipping

Petit Louli ensures efficient processing, aiming to ship your order within 24-48 hours, Monday to Friday, subject to payment confirmation and product availability.

Return Policy

At Petit Louli, we are committed to ensuring your satisfaction with every purchase. If you receive a damaged or defective product directly from us, you may return it for a refund within 14 calendar days of receipt. Please note that our customer service team may request photos of the damaged item(s).

Conditions for Voluntary Returns

• Return Window: Return requests must be made within 14 days of the delivery date.

• Product Condition: Items must be in their original, unused, unaltered, and unwashed condition.

• Tags and Packaging: Items must be returned with all original tags and packaging intact.
• Original Purchase Source: Items must have been purchased directly from our online store and accompanied by an original purchase receipt.

• Exclusions: Items marked as FINAL SALE at the time of purchase, gift cards, and SALE items are not eligible for return.

• Refund Scope: Only the product cost will be refunded; original shipping charges are non-refundable.

• Return Shipping Costs: Customers are responsible for return shipping costs. You may choose your shipping method.

• International Returns: Customers are responsible for arranging their return shipping for international orders. We recommend using a carrier that provides a tracking number.

Exchanges

We do not currently offer exchanges. To change an item, please return your original purchase for a refund and place a new order.

Refund Process

• Refunds will be processed within 10 business days of confirmation of receipt and inspection at our warehouse.
• Depending on your credit or debit card provider, additional delays may occur.
• Gift purchases can be returned for store credit or a gift card.

How to Start a Return

* To initiate a return, please email Customer Service at:
contact@petit-louli.com

This policy applies exclusively to retail orders placed directly on our website: www.petit-louli.com. If you purchased your product through another retailer, website, or third-party vendor, please contact them directly to process your return.

All returns must meet the conditions outlined above, be from a smoke-free environment, and have all applicable tags attached.